Terms and Conditions

1. BASIC PROVISIONS

I.1. These General Terms and Conditions of Business (hereinafter referred to as „GTC“) regulate the relations between the parties to the Purchase Contract, where on the one hand stands VAT Electronic s.r.o., ID No.: 285 82 543, with its registered office in Ostrava, Těšínská 28/264, 716 00, registered in the Commercial Register kept at the Regional Court of Ostrava, Section C, Insert 33033, as the Seller and hereinafter referred to as the Seller, and on the other hand the Buyer and hereinafter referred to as the Buyer.

I.2. Contact details of the Seller:

VAT Electronic s.r.o., Těšínská 28/264, 716 00 Ostrava
tel: +420 774 778 797
e-mail: orders@remote-control-world.eu

I.3. Buyer stands for a natural person in the capacity of a consumer or a natural person of legal entity engaged in business.

The Buyer - Consumer and hereinafter referred to as “Buyer-Consumer” is any person who, outside the scope of his business activity or outside the scope of his independent exercise of his profession, concludes a contract with the entrepreneur or otherwise deals with him.

The Buyer - Entrepreneur and hereinafter referred to as "Buyer - Entrepreneur" is the person who independently carries out on his own account and responsibility gainful activity in a trade or similar manner with the intention to do so consistently for profit. For the purposes of consumer protection and for the purposes defined in Section 1963 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), an entrepreneur shall also be deemed to be any person who enters into contracts in connection with his or her own business, manufacturing or similar activity or in the independent exercise of his or her profession, or a person who acts on behalf of or on behalf of an entrepreneur. In the event that the Buyer indicates his/her business ID number in the order, he/she acknowledges that he/she acts as a Buyer - Entrepreneur in the contractual relationship with the Seller. The special provisions on the sale of goods to consumers, with the exception of § 2160, do not apply to the relationship between the Seller and the Buyer - Entrepreneur. Furthermore, the provisions governing the conclusion of distance contracts and the provisions on contracts concluded outside business premises (Part Four, Title I, Part 4, Section 2 of the Civil Code) do not apply. Furthermore, Section 1924 of the Civil Code is excluded for the relationship between the Seller and the Buyer - Entrepreneur. Section 2943 of the Civil Code shall apply to this relationship and the Buyer-Business Owner shall not be entitled to compensation for damage caused by a defective product in accordance with this section, by a faultless product, by the assembly or installation of the product or in any other way causally connected with the product. The application of Act No. 634/1992 Coll., on Consumer Protection, as amended, is also excluded in the relationship between the Seller and the Buyer - Entrepreneur.

I.4. By creating an order, the Buyer confirms that he/she has read the GTC before concluding the contract. An integral part of the GTC are the information for the Buyer-Consumer before concluding the contract contained in point II., the terms of complaint contained in point VII. And data protection contained in point XII. By creating an order, the Buyer further confirms that he /she agrees to the above document in the version that Is effective and valid at the time of creating the order.

2. INFORMATION FOR BUYERS-CONSUMERS BEFORE CONCLUDING A CONTRACT

II.1. The Seller communicates the following to the Buyer-Consumer:

II.1.1. the cost of means of distance communication does not differ from the basic rate

II.1.2. The buyer is obliged to pay the purchase price before taking delivery of the goods,

II.1.3. the prices of the goods and services on the website operated by the Seller – www.remote-control-world.eu (hereinafter referred to as the “Website”) are quoted inclusive and exclusive of VAT, including all charges provided for by law, however, the cost of delivery of goods or services varies according to the chosen method and provider of transport and the method of payment of the order

II.1.4. The Buyer-Consumer has the right to withdraw from the contract, with the exceptions set out below, within the thirty day period that is running:

• in the case of a purchase contract, from the date of receipt of the goods,
• from the date of receipt of the last piece of goods, if the Buyer-Consumer orders several pieces of goods within one order, which are delivered separately
• from the date of receipt of the last item or part of the goods consisting of several items or parts, or
• from the date of acceptance of the first delivery of the goods, if the contract provides for regular delivery of the goods for an agreed period of time

II.1.5. The Buyer-Consumer may withdraw from the contract by any unambiguous statement made to the Seller. The Seller recommends the Buyer to send the completed withdrawal form to the return address of the Seller´s registered office, or to send the withdrawal to the Seller´s e-mail address.

II.1.6. The Buyer-Consumer cannot withdraw from the contract:

• the provision of services, if they have been provided in full, in the case of performance for consideration, only if it has begun with the prior express consent of the consumer before the expiration of the withdrawal period and the Seller has instructed the consumer prior to the conclusion of the contract that the provision of the performance terminates the right to withdraw from the contract, the Seller hereby informs the Buyer-Consumer that the provision of such performance terminates the right of the Buyer-Consumer to withdraw from the contract,
• the delivery of goods or services, the price of which depends on financial market fluctuations independent of the Seller´s will and which may occur during the withdrawal period,
• supplying goods made to the consumer´s requirements or tailored to his or her personal needs,
• the delivery of perishable goods or goods with a short shelf life, as well as goods which by their nature, have been irretrievably mixed with other goods after delivery,
• urgent repairs or maintenance to be carried out at a place designated by the consumer at his express request, however, this shall not apply to the carrying out of repairs other than those requested or the supply of goods other than spare parts necessary for the repair or maintenance,
• the delivery of goods in sealed packaging which, for health or hygiene reasons, is not suitable for return after the consumer has broken it,
• the delivery of digital content not delivered on a tangible medium after the performance for consideration, if it has begun with the prior express consent of the consumer before the expiry of the withdrawal period, the consumer has been informed that the right to withdraw from the contract is thereby extinguished and the entrepreneur has provided him with a confirmation pursuant to §1834a 1 and 2 or §1828 3 and 4 of the delivery of the sound or visual recording or computer program in sealed packaging, if the consumer has breached it,
• and other reasons listed in Section §1837 of the Civil Code.

II.1.7. In the event of withdrawal from the contract, the Buyer-Consumer bears the costs associated with the return of the goods to the Seller, and in the case of a contract concluded by means of distance communication, the cost of returning the goods if the goods cannot be returned due to their nature by the usual postal route.

II.1.8. The contact e-mail address of the Seller isorders@remote-control-world.eu.

3. AGREEMENT

III.1.  Method of ordering goods and services

III.1.1. The Seller is primarily an electronic service company that sells and manufactures remote controls. Seller recommends purchasing directly from home through purchase on Seller's website. The Buyer can order conveniently by using the shopping cart, chat, or by e-mail orders@remote-control-world.eu The prices of the goods are inclusive and exclusive of VAT. The Seller is a VAT payer.

III.2.  Order confirmation

III.2.1. The order is accepted immediately, the order confirmation and order information will be sent to the Buyer by e-mail within a few minutes after the order is completed. The vast majority of orders are processed and shipped the same day or the day after the order is completed. In case of any doubt, the Buyer will be contacted. If the Buyer does not receive a confirmation with their order number, we ask the Buyer to send an e-mail to orders@remote-control-world.eu. This is usually a case of incorrect order entry or a typo in the Buyer´s e-mail address. We will be happy to help resolve the issue and complete the order.

III.3. Delivery of goods

III.3.1. By the Purchase Contract, the Seller undertakes to hand over to the Buyer the goods which are the subject of the purchase and to enable the Buyer to acquire the ownership right to these goods. The Buyer undertakes to take delivery of the goods and to pay the Seller the purchase price.

III.3.2. The Buyer becomes the owner of the item by full payment of the purchase price. The above apply mutatis mutandis to the purchase of a service.

III.3.3. In the event that the Seller is to ship the item, the Seller shall hand over the item to the Buyer-Entrepreneur by handing it over to the first carrier for transportation and shall allow the Buyer to exercise the rights under the contract of carriage against the carrier. In the case of a Buyer-Consumer, the Seller shall hand over the item at the moment the item is handed over to the Buyer by the carrier.

III.3.4. In the event that the Seller delivers a larger quantity of goods than agreed, the purchase contract is also concluded for this excess quantity, unless the Buyer has rejected it without undue delay.

III.4. Transfer of risk of damage

III.4.1. A thing is defective if it does not have the agreed characteristics. The Buyer´s right of defective performance is based on the defect, which the thing has when the risk of damage passes to the Buyer, even if it becomes apparent later. If the defect manifests itself within twelve months of the Buyer´s acceptance of the goods, the goods shall be deemed to have been defective upon acceptance. The Buyer´s right is also based on a defect caused by the Seller´s breach of duty.

III.4.2. The Buyer shall inspect the item as soon as possible after the risk of damage to the item has passed and satisfy himself as to its characteristics and quantity. If the Buyer discovers defects, he shall inform the Seller of this discovery without any delay.

III.4.3. The risk of damage passes to the Buyer upon acceptance of the goods. The same consequence shall apply if the Buyer does not take possession of the item, although the Seller has allowed him to dispose of it.

III.4.4. Damage to the item, which occurs after the risk of damage to the item has passed to the Buyer, does not affect his obligation to pay the purchase price, unless the Seller caused the damage by a breach of this duty.

4. DELIVERY METHOD AND DELIVERY TIME

IV.1. The Seller shall deliver the goods without undue delay, but not later than 30 days from the date of conclusion of the purchase contract.

IV.2. For orders placed before 10 a.m. on a business day and for products that are in stock, the Seller sends the shipment the same day. If the order cannot be processed immediately, e.g. due to lack of stock, the Seller will inform the Buyer by e-mail. Tip: if the Buyer sends the Seller a confirmation of payment (transaction) from the bank by e-mail, this will speed up the dispatch of the driver (the Seller can process the order immediately and not wait for the payment to be credited to the account).

IV.3. The goods can be delivered in the following ways: by Packeta Group (local carrier, GLS, DPD etc.), Post, UPS or DHL. The price of delivery varies by country and specific area for delivery. In the "Shipping" step of the order process, you will see the final shipping price and, if you choose UPS, the estimated day the shipment will be delivered. When ordering three or more remotes, basic shipping is free! More detailed information on price and delivery time can be found here

5. ORDER CANCELLATION

V.1. The Buyer may cancel any order in the system himself, provided that the cancellation request is submitted before the order commences processing. Cancellation can only be initiated by the Buyer via the confirmation email through the ORDER DETAIL. On the newly opened page, the Buyer can click on Cancel Order.

V.2. When the order commences processing, it becomes non-cancellable, and the shipment process is initiated. In the event that the Purchaser decides to reconsider the purchase of the goods post-processing, they are advised to refer to Clause VIII, RETURN OF GOODS (WITHDRAWAL FROM THE CONTRACT), as outlined within these terms and conditions. 

6. EXCHANGE OF UNUSED GOODS

VI.1. If necessary, the Seller shall replace the unused and undamaged remote control for another type. It is sufficient to send the goods by registered letter or parcel (not cash on delivery) to the Seller´s return address with a request for exchange. Postal costs associated with the exchange are borne by the Buyer. The Seller applies only the proven costs of postage (the Seller does not make any profit on the exchange).

7. WARRANTY AND CLAIMS (CLAIMING RIGHTS FROM DEFECTIVE PERFORMANCE)

VII.1. Purchased goods are covered by a 2-year warranty, unless otherwise stated below. The Seller shall settle any claims to the satisfaction of the Buyer by individual agreement with the Buyer and in accordance with applicable law. A technician will personally attend to the Buyer at each claim.

VII.2. The Seller shall issue a proof of purchase with the statutory details as proof of warranty. According to an individual agreement, the warranty may be provided in the form of a warrant certificate.

VII.3. The Buyer – Consumer has the right to apply a method of removing the defect that is not impossible or unreasonably expensive. This shall be assessed in relation to the type of defect, the value the item would have without the defect and whether the defect can be removed without significant complications for the Buyer-Consumer. The Seller may then refuse to remove the defect if it is impossible or unreasonably costly to do so.

VII.4. The limit for exercising rights arising from defective performance

VII.4.1. The time limit for exercising rights from defective performance begins on the day when the Buyer has taken over the goods. This date is indicated on the proof of purchase/warranty certificate. The time limit is:

• for new goods 2 years
• for used goods 12 months.

VII.4.2. In the case of a Buyer-Entrepreneur, the time limit for exercising the rights from defective performance may be regulated differently, in which case this information is indicated when ordering the goods and taken precedence.

VII.4.3. The time limit shall end on the date that is numerically the same as the date on which it began, the relevant number of months later. In the event of replacement of the goods within the framework of a claim, no new time limit shall run, the time limit starting from the moment of receipt of the goods by the Buyer shall be the operative time limit.

VII.5. Quality on acceptance

VII.5.1. The Seller shall be liable to the Buyer that the item is free from defects upon receipt. In particular, the Seller shall be liable to the Buyer for the following:

• the item corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,
• the item is suitable for the purpose for which the Buyer requires it and to which the Seller has agreed,
• is supplied with the agreed accessories and instructions for use, including assembly or installation instructions.

VII.5.2. The Seller shall furthermore be liable to the Buyer that in addition to the agreed characteristics:

• the item is suitable for the purpose for which the item is normally used, including with regard to the rights of third parties, legislation, technical standards or industry codes of practise, if there are not technical standards,
• the item corresponds in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of items of the same kind that the Buyer can reasonably expect, also taking into account public statements made by the Seller or another person in the same contractual chain, in particular advertising or labelling:
• the item is delivered with accessories, including packaging, assembly by instructions and other instructions for use that the Buyer can reasonably expect,
• the item corresponds in quality or workmanship to the sample or sample provided by the Seller to the Buyer before the conclusion of the contract.

VII.5.3. If the defect manifests itself within twelve months of the Buyer´s acceptance of the item, the item shall be deemed to have been defective when the Buyer accepted the item, unless the nature of the item precludes this. Unless otherwise stated, the Buyer shall have the right to assert the right of a defect that occurs in the item within two years of acceptance except:

• for an item sold at a lower price because of a defect for which the lower price was agreed,
• wear and tear caused by normal use,
• in the case of a used item for a defect corresponding to the degree of wear and tear that the item already had when the Buyer took over the item,
• if the nature of the case so requires.

VII.5.4. The Seller does not guarantee the compatibility of the sold item with other components not approved by the Seller, if this functionality was not agreed in the purchase contract or if such functionality is not usual for the item or if it is not declared.

VII.5.5. The Buyer shall not be entitled to the right of defective performance if the Buyer knew about the defect of the item before taking over the item or if the Buyer himself caused the defect.

VII.6. Substantial breach of contract

VII.6.1. If the defect causes a material breach of contract and occurs within the specified period, the Buyer has the right:

• for delivery of a new item
• for delivery of the missing item
• to repair the thing
• a reasonable discount on the purchase price
• withdraw from the contract.

VII.6.2. If the defect concerns only a part of the item and if this part can be replaced, the Buyer can only demand the replacement of the part. Similarly, the Buyer may not demand a disproportionately expensive method of removing the defect or an impossible method of removing the defect. If the Buyer fails to exercise his right under the defective performance in time, he shall have the right as if there had been an insubstantial breach of contract.

VII.7. Non-substantial breach of contract

VII.7.1. If the defect causes an insignificant breach of contract, the Buyer is entitled to:

• removal of defects
• a reasonable discount on the purchase price.

VII.7.2. As long as the Buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract; the Seller may supply what is missing or remedy the legal defect. The Seller may remedy other defects at its option by repairing the item or by supplying a new item; the choice must not cause unreasonable costs to the Buyer.

VII.7.3. The Buyer may request delivery of a new item or replacement of a part event if the defect is repairable but the Buyer cannot use the purchased goods properly due to the recurrence of the defect after repair. The Buyer may exercise this right if the goods need to be claimed for a third time. If three or more defects occur simultaneously, the Buyer has the same right. In addition, the Buyer-Consumer has the right to withdraw from the contract.

VII.7.4. If the Buyer has not notified the defect without undue delay after it could have been discovered by timely inspection and sufficient care; the court shall not grant the Buyer the right of defective performance. If the defect is a latent defect, the same shall apply if the defect was not notified without undue delay after the Buyer could have discovered it with reasonable diligence, but at the latest within two years after delivery of the goods.

VII.8. Warranty conditions

VII.8.1. The Buyer is obliged to inspect the goods without undue delay after receipt, including the functionality, completeness and intactness of packaging.

VII.8.2. The guarantee for quality arises from the Seller´s declaration that he will satisfy the Buyer beyond his legal rights from defective performance. The warranty period starts from the handover of the item to the Buyer.

VII.8.3. The Buyer shall not be entitled to the warranty if the defect was caused by an external event after the risk of damage to the goods has passed to the Buyer.

VII.8.4. The Buyer must reproach the Seller for the defect covered by the warranty within the period determinated by the length of the warranty period, i.e. within two years from the handover of the item to the Buyer.

VII.8.5. In the event of discrepancies, the Buyer shall report these discrepancies to the Seller in the case of acceptance from the carrier, they shall be noted in the handover report. The Buyer also has the option to refuse to accept the shipment. The Buyer may also report discrepancies to the Seller´s e-mail address orders@remote-control-world.eu. The Seller recommends attaching photo documentation of the discrepancies.

VII.8.6. The provisions of this clause are without prejudice to the statutory time limit for the exercise of rights arising from defective performance. The Buyer may also claim the item for incompleteness or damage to the packaging subsequently, but the Seller may prove that it is no longer a breach of the contract.

VII.9. Complaint procedure

VII.9.1. The Buyer may send the complaint to the Seller´s registered office address, the Seller recommends sending the goods as a registered letter in a bubble envelope. The Seller does not accept shipments sent on cost on delivery. The complaint shipment must contain the goods complained of, including all accessories. The Seller also recommends enclosing the proof of purchase or a copy thereof or other appropriate means to prove the warranty of the goods (e.g. order number), a description of the defect and the Buyer´s contact details (in particular the return address and bank details). If the Buyer does not enclose the above with the shipment, it will make it impossible for the Seller to identify the origin and the defect of the goods. The Seller further recommends the Buyer to choose the method of complaint handling – see above.

VII.9.2. The Buyer acknowledges that if he fails to deliver the goods including complete accessories, the purchase price will be reduced by the price of the undelivered accessories in the event of the Buyer´s withdrawal from the contract.

VII.10. Exclusions

VII.10.1. The warranty does not cover:

• defects caused by normal use (e.g. rubbed off labels on the remote control buttons)
• defects caused by improper storage of the goods (e.g. corrosion of battery contacts)
• defects caused by improper installation, handling or neglect of the goods
• defects caused by mechanical damage to the goods (e.g. spilling liquid on the remote control)

VII.11. Complaint handling

VII.11.1. If it is a Buyer-Consumer, the Seller decides on the complaint immediately, in case of complex cases within three working days. This time does not include the time required for a professional assessment of the defect. The Seller shall settle the complaint including the removal of the defect within 30 days from the date of filing the complaint. This period may be extended by agreement with the Buyer, but not for an indefinite or unreasonably long period. After the expiry of the deadline for the settlement of the claim, the defect shall be deemed to exist. The Buyer-Consumer then has the same rights as if the defect were irremediable.

VII.11.2. If it is a Byuer-Entrepreneur, the Seller decides on the complaint within 30 days from the date of the complaint. The Buyer-Entrepreneur will be informed of this by e-mail.

VII.11.3. After a claim has been settled by repair or replacement, the warranty of the equipment is extended for the duration of the claim.

VII.11.4. The Seller shall issue the Buyer a written confirmation of the date and manner of settlement of the complaint, in which it shall also indicate the duration of the complaint, or the reason for rejection of the complaint. The Seller shall notify the Buyer of the settlement of the claim by e-mail. If the Buyer has sent the goods by shipping service, after the claim has been settled, the goods will be sent back to the Buyer´s address. In the event of a positive settlement of the claim, the Buyer will be reimbursed for the basic postage costs. The Buyer is obliged to apply for reimbursement of the postage without undue delay, but no later than 1 month after the end of the period for exercising the rights from defective performance.

VII.11.5. These arrangements are without prejudice to the statutory time limit for the exercise of rights arising from defective performance.

VII.11.6. If no defects are found on the claimed product and the complaint is deemed unfounded, the customer is obliged to cover all costs related to transport and return shipping of the product.

8. RETURN OF GOODS (WITHDRAWAL FROM THE CONTRACT)

VIII.1. The Buyer-Consumer has the right to withdraw from the contract within 30 days from the date of receipt of the goods, even without giving any reason.

VIII.2. The Buyer-Consumer has the option to withdraw from the contract by filling in sample form on the Seller´s website or by other correspondence. The completed form or similar withdrawal form shall be sent by the Buyer-Consumer to the Seller´s return address. The Seller recommends to provide the account number to which the costs incurred are to be refunded and the proof of purchase of the goods or a copy thereof.

VIII.3. If the Buyer-Consumer withdraws from the contract, the Buyer-Consumer shall send or hand over to the Seller without undue delay, no later than within 14 days of withdrawal from the contract, the goods received from him. The Buyer-Consumer shall bear the costs of returning the goods.

VIII.4. The Seller shall return to the Buyer-Consumer without undue delay, no later than within 14 days of withdrawal from the contract, all funds, including delivery costs, received from him on the basis of the contract, in the same manner. The Seller may reimburse the Buyer-Consumer for the delivery costs of the goods corresponding to the cheapest delivery method offered. However, the Seller is not obligated to refund the cost of the return shipment; only the initial delivery cost paid by the customer with the order will be refunded. 

VIII.5. If the Buyer-Consumer withdraws from the contract, the Seller is not obliged to return the received funds to the Buyer-Consumer before the Buyer-Consumer delivers the goods to him or proves that he has sent the goods to the Seller.

VIII.6. The Buyer-Consumer shall be liable to the Seller only for the reduction in the value of the goods resulting from the handling of these goods in a manner other than which is necessary with respect to their nature and characteristics. If the Seller is entitled to compensation for the reduction in value of the goods, it shall be set off against the Buyer-Consumer´s claim for reimbursement of the purchase price. The Seller recommends and asks the Buyer to return the goods in the original packaging – without such packaging, the Seller incurs damage and the goods are harder to put back on the market.

VIII.7. The Buyer-Entrepreneur may withdraw from the contract within 30 days after agreement with the Seller. If the Buyer-Entrepreneur is allowed to withdraw from the contract, the Seller is entitled to a reduction of the refunded purchase price by the amount by which the value of the goods has been reduced. If the Buyer-Entrepreneur is allowed to withdraw from the contract and the returned goods are not in their original packaging including all accessories and components, the Buyer-Entrepreneur acknowledges that the Seller has the right to charge for such return. The Seller may charge for such return an amount that compensates for the costs necessary to put the goods back on sale. Such charge shall be credited against the purchase price returned to the Buyer-Business.

VIII.8. The Seller may withdraw from the Contract in the event that the goods in question have ceased to be manufactured or supplied, or cannot be delivered to the Seller from the Seller´s supplier at the originally agreed price. The Seller may also withdraw from the contract in the event of an obvious error in the price of the goods (e.g. missing 0, misplaced decimal point, …). If such a situation arises, the Seller shall immediately contact the Buyer for further action. In the event of the Buyer paying part or all of the purchase price, it will be refunded without undue delay, within 14 days at the latest.

VIII.9. Handling of undelivered parcels

VIII.9.1. The delivery of goods ("Products") purchased by the Buyer-Consumer is deemed to have been successfully executed upon the delivery service's attempt to deliver the Products at the delivery address provided by the Buyer-Consumer. It is the Buyer-Consumer's responsibility to ensure that they, or an authorized representative, are available to accept the delivery of Products as specified in the order details.

VIII.9.2. In instances where the Products are not accepted by the Buyer-Consumer, or if the Buyer-Consumer fails to pick up the Products from a designated delivery service location (including, but not limited to, refusal of the package, failure to retrieve the package within the delivery service's holding period, etc.), such action or inaction shall constitute a breach of contract by the Buyer-Consumer. As a consequence of this breach, the Seller is under no obligation to refund the shipping fees incurred for the attempted delivery. The contract between the Seller and the Buyer-Consumer regarding the sale and delivery of the specified Products is considered fulfilled upon the attempted delivery of said Products.

VIII.9.3. Should the Buyer-Consumer wish for the Products to be resent after a failed delivery attempt due to reasons attributable to the Buyer-Consumer, the Seller may agree to arrange for redelivery. In such cases, the Buyer-Consumer may be requested to cover all additional shipping costs associated with the redelivery. These costs will be communicated to the Buyer-Consumer and must be paid in full prior to the dispatch of the Products for redelivery.

VIII.9.4. The Seller reserves the right to withhold the return of any shipping fees paid by the Buyer-Consumer for the initial delivery attempt.

9. ENVIRONMENTALLY FRIENDLY DISPOSAL OF THE END-OF-LIFE REMOTE CONTROLS

IX.1. The seller shall contribute to the take-back of electrical equipment. . End-of-life remote controls do not belong in municipal waste. The complete remote control must be handed in at the take-back points listed at www.retela.cz, at the last dealer or on the websites of other collection schemes. Dropping off used electrical equipment at the correct location will allow it to be include in the green management process resulting in proper treatment and recycling. The recycling contribution is included in the price of the product. The seller duly assumes responsibility for its products and for financing their collection and environmentally sound disposal.

10. INFORMATION OBLIGATION

X.1. According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of technical failure, within 48 hours at the latest.

11. OUT-OF COURT SETTLEMENT OF CONSUMER DISPUTES

XI.1.The Buyer-Consumer may apply for out-of-court settlement of a consumer dispute to and out-of-court consumer dispute resolution body, such as the Czech Trade Inspection Authority. He can do so on the website www.coi.cz. Before proceeding to this solution, the Seller politely asks the Buyer to contact the Seller in order to resolve the situation.

12. GDPR, PROCESSING AND PROTECTION OF PERSONAL DATA

XII.1. Data Protection Declaration.

XII.1.1. Personal data is protected from disclosure and use by third parties. They are used only for the dispatch of the ordered shipment and for communication with the customer.

Laws and regulations – Act No. 101/2000 Coll. On the protection of personal data

IN COMPLIANCE WITH REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL, EFFECTIVE FROM 25.05.2018 I. According to Article 13, paragraph 2 e), the customer, by registering and creating a customer account, provides and the supplier processes the following data:

a) First name, Surname, Street, City, Postcode
b) Company name and registered office, ID number, VAT number
c) Telephone number, e-mail
d)Name of the goods and their specification

XII.1.2. The data are necessary for the conclusion and performance of the purchase contract, in the event of failure to fill in one or more data, the goods cannot be delivered. The data are used exclusively for order processing, invoicing and delivery of goods. The data is provided for the duration of VAT Electronic s.r.o. business activities, unless consent is withdrawn.

XII.1.3. The data collected is not provided to third parties for marketing or other purposes. We never send any e-mails to our customers that are not directly related to that particular order, nor any “news” or the like. All information e-mails from the Seller relate only to the order placed – the Seller only sends information about:

a) Receipt of the order,
b) Its status,
c) Shipment + tracking number,
d) Purchase satisfaction questionnaire.

XII.2.  Satisfaction questionnaire

XII.2.1. By completing your purchase with us, you acknowledge and agree that you may receive a request to review your experience via Google Reviews or Trustpilot. We value your feedback and use it to continually improve our service. Please note that the only information we share with Google Reviews and Trustpilot is your order number and email address. If you do not wish to receive review requests, you have the option to unsubscribe permanently. By unsubscribing, you will ensure that you do not receive further communications from Google Reviews or Trustpilot related to your purchases with us.

XII.3. The customer has the possibility to request cancellation of the customer´s account

XII.3.1. Data stored during user registration see point I. a), b), c)) without a completed order will be deleted from the database at the customer´s request b) data stored during the conclusion of a purchase contract and a completed order can be deleted after the expiration of the statutory period according to the Accounting Act, Act No. 563/1991 Coll, paragraph 31 of this Act.

XII.3.2. The customer shall send the withdrawal of consent to the processing of personal data to the e-mail address orders@remote-control-world.eu, namely:

a) From the same e-mail address to which the customer account is registered,
b) From another e-mail address, provide the full registration details for verification.

XII.3.3. Cancellation of the customer´s account will be made within 30 days and the customer will receive information about the processing method.