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FAQ
How to search
1. Use remote control model
eq. model BN59-01259B, you can try:
  • BN59-01259B, BN59-01259B
  • BN59-01259B, BN59-01259B
2. Use device model
eq. model KDL-60W855B, you can try
  • KDL-60W855B, KDL-60W855B
  • KDL-60W855B, KDL-60W855B
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Contact information
Phone
+420 774 778 797
+420 602 507 500
If we are busy, hang up and wait, we call back to missed calls regularly
Email
orders@remote-control-world.eu
Store address
Remote Control World
VAT Electronic s.r.o.
Korejská 15
70200 Ostrava
Czech Republic, Europe (EU)
Photo of the store
Business hours
Mo-Thu:  8-16
Fri:  8-15
Opening hours of the service center and shop (GMT+1)
VAT Electronic s.r.o.
Korejská 724/15, 70200 Ostrava
Czech Republic, Europe (EU)
VAT ID: CZ28582543
We are VAT payers
The company is registered under the file number:
C 33033 at the Regional Court in Ostrava.
Date of creation and registration: 18 April 2009
Bank money transfers (payments in EUR):
Ostsächsische Sparkasse Dresden
IBAN: DE95 8505 0300 0221 2670 34
BIC/SWIFT: OSDDDE81XXX
PayPal
E-mail for payments:
orders@remote-control-world.eu

Escalating the issue

Our primary goal is for everyone to have a remote control that works exactly as they want to. If you encounter a problem that our customer support has not been able to solve, or you are not satisfied with the way our customer support handled the situation,
you can contact the owner, Electronics engineer Bc. Katerina Kulhánková.
Problems that Mrs. Kulhánková will help you with
  • lack of respectful behaviour
  • lack of effective problem-solving
  • incompetent or inadequate response
  • misunderstanding my problem
  • abnormal / complex issues or unusual problems
  • suggestions for improvement
Mrs. Kulhánková won't:
  • find out the state of my parcel
  • speed up the delivery
  • edit my order, change delivery address
  • handle return process, exchange purchased products
  • send product manual
You are more than welcome to contact the management directly however you will always be asked who you discussed the issue with in the first place. Please also include the name of the customer service employee you were not satisfied with.

Please use Claim - Customer support #ORDER_NUMBER as a subject and use your own order number as a reference
Contact Us
Fill the form below and submit the make and model of your device. We will email you the type and price of the remote, which you can then order
Fill in your email in the correct format.
If you do not fill in the email field, we cannot reply to you.