You are ordering a REPAIR of the Truma S,SE control box. After ordering, you need to send us your faulty control box, and we will repair it. The address and instructions on how to send it are provided below.

Repair Description:

• This is a complete repair of the control box, including cleaning and regeneration of contacts.
• The warranty period for the repair is 12 months. Post-warranty repair is discounted by 50%.
• The repair time is within a week (if you need it sooner, please contact customer support).

We also repair devices that other services have deemed unrepairable or have been returned after an amateur repair attempt. For such repairs following a previous unsuccessful attempt, we charge an additional fee depending on the severity of the damage, as the device must first be restored to its original condition. In such cases, you will be informed in advance, but you are not obligated to agree to the repair. If we cannot repair the device (which happens extremely rarely!), you pay nothing for the repair, and we will refund the money paid to your account, deducting only the postage cost for sending it back to you (according to our official Shipping price list at the bottom of the page), or you can authorize us for ecological disposal and pay nothing at all (you will get a 100% full refund).

IF WE CAN'T REPAIR IT => YOU DON'T PAY

How to send the device for repair:

• Send your control box by mail along with a description of the fault in the covering letter - remember, the more information you provide in the letter, the easier and faster it will be, as some faults are difficult to diagnose without user information (e.g., excessive battery discharge or occasional malfunctions).
• We will return the repaired control box to you within a week (usually sooner; if urgent, contact customer support, and we will expedite the process at no additional cost) to the address you provided. In exceptional cases, it may take longer, for example, when ordering an atypical component or chip (we usually have everything in stock).

Send the control box to this address: VAT Electronic s.r.o., Korejská 15, Ostrava, 70200

Attention: Write "REPAIR" in block letters on the package.

(to ensure your package promptly reaches the reception to the service department - we are a larger company, and we receive dozens of shipments daily)