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You are ordering a REPAIR of the Carver Powrtouch standard, classic, evo control unit. After placing the order, you need to send us your faulty control unit, and we will repair it. The address and instructions for sending it are in the description below.
Repair description:
- This is a complete repair of the control unit including cleaning and regeneration of contacts.
- The warranty period for the completed repair is 12 months. Repair after the warranty period is offered at a 50% discount.
- The repair time is up to a week (if you need it sooner, we will accommodate, just contact customer support)
We also repair devices that other service centers have returned as unrepairable or after a previous amateur attempt at repair. Additional charge for such a repair after a previous unsuccessful attempt: 0 - 200,- (depending on the severity of the damage) because we first need to restore the device to its original state. In that case, you will be informed in advance, but you are not obligated to agree to the repair. If we do not repair the device (though this happens very rarely!), you will not pay anything for the repair; we will refund the amount paid to your account, deducting only the economic shipping cost for returning it to you (according to our official price list for shipping at the bottom of the page) or you can give us consent for ecological disposal and pay nothing at all (you will receive a 100% full refund).
WE WILL NOT REPAIR => YOU DO NOT PAY
How to send the device to us for repair:
- Send your control unit by mail along with a description of the fault in the accompanying letter - remember that the more information you provide in the letter, the easier and faster it will be; some faults are difficult to diagnose without information from the user (e.g., excessive battery draining or occasional functionality failures).
- We will return the repaired control unit to you within a week (mostly sooner; if it’s urgent, contact customer support, and we will accommodate without extra charge) to the address you provided. In exceptional cases, it may take longer, for example, if an atypical component or chip needs to be ordered (we usually have everything in stock).
Send the control unit to this address: VAT Electronic s.r.o., Korejská 15, Ostrava, 70200
Warning: Please write in block letters on the package "REPAIR".
(so your shipment reaches the service department promptly from reception - we are a larger company and receive dozens of shipments daily)
You are ordering a REPAIR of the Carver Powrtouch standard, classic, evo control unit. After placing the order, you need to send us your faulty control unit, and we will repair it. The address and instructions for sending it are in the description below.
Repair description:
- This is a complete repair of the control unit including cleaning and regeneration of contacts.
- The warranty period for the completed repair is 12 months. Repair after the warranty period is offered at a 50% discount.
- The repair time is up to a week (if you need it sooner, we will accommodate, just contact customer support)
We also repair devices that other service centers have returned as unrepairable or after a previous amateur attempt at repair. Additional charge for such a repair after a previous unsuccessful attempt: 0 - 200,- (depending on the severity of the damage) because we first need to restore the device to its original state. In that case, you will be informed in advance, but you are not obligated to agree to the repair. If we do not repair the device (though this happens very rarely!), you will not pay anything for the repair; we will refund the amount paid to your account, deducting only the economic shipping cost for returning it to you (according to our official price list for shipping at the bottom of the page) or you can give us consent for ecological disposal and pay nothing at all (you will receive a 100% full refund).
WE WILL NOT REPAIR => YOU DO NOT PAY
How to send the device to us for repair:
- Send your control unit by mail along with a description of the fault in the accompanying letter - remember that the more information you provide in the letter, the easier and faster it will be; some faults are difficult to diagnose without information from the user (e.g., excessive battery draining or occasional functionality failures).
- We will return the repaired control unit to you within a week (mostly sooner; if it’s urgent, contact customer support, and we will accommodate without extra charge) to the address you provided. In exceptional cases, it may take longer, for example, if an atypical component or chip needs to be ordered (we usually have everything in stock).
Send the control unit to this address: VAT Electronic s.r.o., Korejská 15, Ostrava, 70200
Warning: Please write in block letters on the package "REPAIR".
(so your shipment reaches the service department promptly from reception - we are a larger company and receive dozens of shipments daily)
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